• 01 May*NEW* Dedicated server for North America clients USA & Canada clients - access to dedicated North American based server...
  • 11 Apr*NEW* Dedicated short code now availableKeywords on short code 84101 now available to setup. Perfect for opt-ins and ...
  • 19 Mar*NEW* Germany & South Africa virtual numbers now available+49 & +27 virtual numbers now available using two-way and inbound (MO) SMS se...

Contact Information

Should you wish to seek further information from us on our messaging service or any other aspect of our business please email or write to us at the address below.

Postal Address   WorldText
PO Box 226
CHESTER LE STREET
DH3 9BR
Email   support@world-text.com
Phone (UK)   0845 867 3980
Phone (Int)   +4420 704 37037
Fax   +4420 332 65547
     
Office Hours (UK)   Monday to Friday 9am to 5pm

Important Information

Office Holidays

  • Monday 4th & Tuesday 5th June - The office will close 17:00 GMT+1 on Friday 1st June and will re-open 09:00 GMT+1 on Wednesday 6th June

Our service will remain live and will continue to be monitored 24/7 with engineers on call.

For those with an appropriate service contact please use your dedicated contact email address or phone number for any urgent requests.

For all other requests we will contact you upon our return.

Support Requests

Please include:

  • Account ID - Account or sub-account ID which the request relates to
  • Description of Request - A detailed description of the support request
  • Mobile Number - Source and/or destination mobile number if applicable
  • Date and Time - A time frame which the request relates to if applicable

Out of Hours Support

For support during non office hours (9am - 5pm GMT Mon-Fri) and holidays, customers with an appropriate support contract can call on their provided support number.

If you would like to discuss upgrading your account support contract, please contact us at the details above.

 


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